SUMMARY

We are looking for a resilient team player who is eager to learn and tackle dynamic projects within our thriving Miami-based company. As an Operations Analyst, you will be responsible for compiling data for routine internal and external reports, conducting internal audits, and providing administrative support to our Property Management team while delivering exceptional customer service to both internal and external clients.

This role involves occasional travel to various properties throughout Florida. The position can be based at our Miami headquarters or conducted remotely, as long as the candidate resides within a two-hour drive of the Tampa, Orlando, or Miami metropolitan areas.

Extreme flexibility is a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prepare, review, and distribute internal reports such as weekly leasing reports, open work orders reports, past due recertifications reports, collections reports, eviction reports, and any other assigned reports.
• Complete internal audits including employee unit, pet, washer/dryer, and any other necessary audits.
• Analyze property performance and report findings to local site leadership, which may involve property visits and/or audits.
• Assist the Director of Property Operations and HTGM Operations team with planning, training, and rolling out company initiatives.
• Support the Learning and Policy Specialist with policy, procedure, process implementation, and training as needed.
• Review and approve commissions for all properties.
• Assist the Director of Operations with various tasks related to the setup process for new lease-ups.
• Coordinate, plan, and facilitate company meetings.
• Assist with planning and executing the annual leadership conference and other regional events.
• Develop and manage complex Excel workbooks, including advanced pivot tables, charts, and graphs.
• Stay up-to-date on Fair Housing, Affordable Housing, and landlord legal policies and procedures.
• Assist with vendor setup and manage vendor portals overseen by HTGM Operations.
• Support the lease-up checklist and leasing calls for all new lease-ups.
• Perform any other tasks or duties as requested or assigned by supervisors.

EDUCATION (OR EQUIVALENT EXPERIENCE)

• High school diploma and one to three years of administrative experience.
• Associate’s degree or bachelor’s degree.

SKILLS/KNOWLEDGE/ABILITIES REQUIRED

• Preferred Experience: Yardi Voyager
• Property Management Experience: preferably in LIHTC
• Travel Ability: Willingness to travel throughout Florida as needed
• Communication Proficiency: Strong verbal and written communication skills
• Organizational Skills: Ability to organize and manage multiple projects effectively
• Public Speaking: Comfortable speaking and facilitating in front of groups
• Collaboration and Analytical Skills: Strong collaboration skills and superior analytical abilities
• Attention to Detail: Strong attention to detail and personal initiative
• Proficiency in developing and managing complex Excel workbooks, including advanced pivot tables, charts, and graphs.
• Adaptability: Ability to produce error-free work and quickly adapt to new assignments and situations
• Personal Effectiveness and Credibility: Demonstrates personal effectiveness and credibility
• Flexibility: Ability to be flexible and adaptable
• Technical Capacity: Strong technical skills
• Stress Management and Composure: Ability to manage stress and maintain composure
• Reliability: Reliable and punctual attendance

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to handle or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.